The Doha Postal Strategy was formally adopted by the UPU's member countries during the 25th Universal Postal Congress.
Member countries and postal stakeholders worldwide were widely consulted during the drafting of the strategy. It contains four broad goals, which are further developed into 18 programmes dealing with specific issues.
Postal networks must operate efficiently to deliver the highest quality of service and meet customers' needs and expectations. The UPU will continue to work to strengthen the three dimensions of postal networks - physical, electronic/digital and financial. A priority is improving the efficiency and integrity of the global supply chain through an integrated and coordinated approach for addressing the issues facing the movement of postal items.
Exploit UPU expertise to position the organization as a key forum for the exchange of ideas and best practices and the development of analytical tools, such as statistics, related to the postal sector.
Postal operators that have diversified their activities and invested in the postal network's three dimensions – physical, financial and digital/electronic – have fared better than other operators. The UPU will promote this approach and help its members take advantage of opportunities that result from the diversification of their products and services. It will also foster innovation in the network’s three dimensions.
Sustainable development should be understood in its broadest sense to encompass the sustainability of postal business models and not only environmental and social issues.
Anatomy of a postal strategy, an interview with Canada's Terry Dunn, chair of the Council of Administration/Postal Operations Council joint committee on strategy, Union Postale magazine, June 2012